Support Center

Incorrect Secondary Password

Last Updated: Sep 22, 2014 01:59PM EST
If you are getting a message that the secondary password is incorrect, you can submit a diagnostic test to us. On the log in screen, type the word "help" (without quotes) into each of the boxes on the log in screen. On the next page, enter your information. Be sure to include your phone number. We will need to contact you to verify your identity, and then we will help you change your password.

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