Support Center

[Legacy] Incorrect Secondary Password

Last Updated: Dec 07, 2018 09:39AM EST
If you are getting a message that the secondary password is incorrect, you may need to verify or change that information.

If you are in a group practice, the secondary password is set and controlled by the person paying for the group. You will need to contact that person directly to obtain or verify the group secondary password.

That password is case sensitive, so make sure you are getting the correct capitalization. If no one in the group can recall the correct secondary password, it must be reset for all accounts in the group.

If you are an individual provider who pays for your own account, the secondary password can be reset if needed. To do this, please contact us via the link at the bottom of this page, or by e-mailing "".

We will need to verify your identity, and then we will help you change your password.


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